FAQs

What kind of products do you make?

We specialize in creating premium quality dietary supplements tailored to support various health and wellness goals. Our range includes but is not limited to supplements for fitness, immune support, cognitive health, and more. Each product is formulated with carefully selected ingredients to ensure efficacy and safety.

Our products are crafted with a commitment to quality and efficacy. We use premium, responsibly sourced ingredients and adhere to strict manufacturing standards to ensure each supplement delivers on its promise.

Yes, our range includes capsules, tablets, powders, chewables and so much more to cater to different preferences and nutritional needs.

We offer a variety of options, including vegan, kosher, keto friendly options and more! Look out for dietary preference indicators on our labels and/or product descriptions.

While we take every precaution to minimize cross-contamination, our facility handles major allergens such as milk, eggs, wheat, soybeans, peanuts, tree nuts, fish, shellfish, and sesame. We provide clear allergen advisory statements on our product labels to help customers make informed choices based on their dietary needs and restrictions.

We adhere to stringent quality control processes, including third-party testing and certifications. We conduct quality checks at all stages of the manufacturing process and test all of incoming raw materials for identity as well as the final product to ensure it meets specifications.

Yes, all our products undergo rigorous testing for purity, potency, and safety. We test all incoming ingredients and utilize third-party laboratories to test finished batches of our products ensuring each product that reaches our customer meets our quality of standard

Our products are proudly manufactured in-house at our state-of-the-art facility located in Hauppauge, NY. This allows us to maintain strict quality control and ensure that only the highest standards are met.

TBN has been dedicated to health and wellness since 2010. TBN’s founder has over 30 years of experience in dietary supplement manufacturing and extensive professional experience in the areas of research and development, quality, and most importantly formulation. TBN strives to continue to innovate and evolve to meet the needs of our customers.

Yes, our facility is FDA Registered, Inspected, and Regulated. We adhere to stringent FDA guidelines and Good Manufacturing Practices (GMP) to ensure the safety, quality, and purity of our products


cGMP stands for current Good Manufacturing Practices. These are regulations and standards set by regulatory agencies, such as the FDA (Food and Drug Administration), to ensure that dietary supplements, pharmaceuticals, and other products are consistently produced and controlled according to quality standards appropriate for their intended use and as required by law.
Adherence to GMPs helps ensure that products are safe, pure, and effective for consumer use.
At our facility, we strictly follow cGMP guidelines to maintain the highest standards of manufacturing and quality control in every step of our production process. This includes rigorous testing of raw materials, comprehensive documentation of manufacturing processes, and ongoing training of our staff to uphold these standards.

A GMP certificate is awarded to a manufacturing facility after it has undergone a comprehensive audit or inspection by an accredited certifying body. This certification verifies that the facility and its processes comply with current Good Manufacturing Practices (cGMP) as mandated by regulatory authorities. It confirms that the facility maintains stringent quality standards in the production, packaging, labeling, and storage of products intended for human consumption. It’s important to note that a cGMP certificate specifically pertains to manufacturing activities and does not cover warehousing or storage operations.

Yes, we are proud to be a cGMP certified manufacturing facility.
Our certification is issued by Eurofins, an accredited certifying body known for its rigorous standards and thorough auditing processes. You can view our GMP certificate [here (insert link)]. Adherence to GMP standards is fundamental to our operations, ensuring that every product we manufacture meets the highest standards of safety, quality, and consistency.

Our dedicated customer support team is available to assist you Monday through Friday from 9
AM to 5PM EST. For any inquiries outside these hours, please leave us a message, and we’ll respond promptly the next business day.

You can reach our knowledgeable support team via multiple channels during our operating hours:
Phone: Call us at 631-270-4188 (option 1).
Email: Send your inquiries to info@tbnlabs.com
Text: Message us at 631-213-9085
Chat: Use our embedded chat feature on our website for real-time assistance.

At TBN, we value your feedback as it helps us enhance your experience and improve our products and services. Your voice matters to us, whether you want to share your thoughts on our delicious flavors, suggest new products, or provide ideas on how we can better meet your needs.

Here’s how you can give us feedback:

  • Customer Support: Contact our dedicated customer support team via phone, email, text, or through our embedded chat feature on our website. Our knowledgeable representatives are ready to listen to your feedback and assist you.
  • Online Reviews: Share your experience with others by leaving a review on our website or on platforms such as Google Reviews. Your reviews help us understand what you love about our products and where we can improve.
  • Social Media: Follow us on social media platforms like Facebook, Instagram, and Twitter. You can leave comments, send us direct messages, or participate in our posts and polls to share your thoughts.
  • Surveys: Keep an eye out for customer satisfaction surveys sent via email. Your responses provide valuable insights into how we can better serve you.
  • Suggestions Box: We have a dedicated section on our website where you can submit suggestions and ideas directly to our product development team.
  • Events and Demos: If you attend any of our events or product demos, feel free to speak with our team members in person. We welcome your feedback and suggestions for improvement.
  • Your feedback is taken seriously at TBN, and we are committed to using it to continuously improve and innovate. Thank you for being a part of our community and helping us create products that meet your expectations.

Yes, we provide a convenient subscription service for many of our products. You can select the frequency of delivery that suits your needs and manage your subscriptions easily through your online account.

Subscriptions are automatically renewed based on your chosen interval (monthly, bi-monthly, etc.). You have full control to modify, pause, or cancel your subscription at any time through your account settings on our website.

We offer worldwide shipping, ensuring that our products reach customers globally. Please note that shipping charges may apply, and customers are responsible for any customs duties or import restrictions applicable to their country. If for some reason you are experiencing difficulties placing an order from outside the USA , please contact us so we can assist you with that.

In the rare event that your order arrives damaged, destroyed, or unsealed, please notify us immediately. Take clear photos of the packaging and the damaged items and contact our customer support team. We will work swiftly to resolve the issue by either sending a replacement or issuing a refund.

Yes, we offer expedited shipping for customers who require faster delivery. Additional charges may apply based on the shipping method selected.

We stand behind the quality of our products with a satisfactory guarantee. If you are not completely satisfied with your purchase, you may return it within thirty (30) days for a full refund or exchange, excluding shipping costs.

Initiating a return is easy. Please contact our customer support team with your order number and details of the issue. We will provide you with instructions on returning the product and processing your refund promptly upon receipt.

Yes, we regularly offer discounts and promotions to our customers. To stay updated on our latest offers, including exclusive discounts and promo codes, we encourage you to sign up for our newsletter. You’ll receive timely notifications of our promotions directly to your inbox.

Yes, we are committed to empowering our customers with valuable information about health and supplements. Visit our blog, where we regularly publish articles covering the latest research, trends, and tips related to wellness and nutrition. Our goal is to help you make informed decisions about your health journey.